Privacy Policy
Your privacy, thoughtfully protected.
How HOOOMIE collects, uses and safeguards customer account, order, payment and delivery information.
01. Who operates HOOOMIE
This online store operates under the HOOOMIE brand in Pune, Maharashtra, India. For privacy enquiries, email [email protected] or contact our support team. The store operator’s legal particulars and applicable grievance contacts should be confirmed against its registered business records.
02. Information we collect
We may process your name, email, mobile number, delivery address, account login and verification records, ordered products, payment and refund references, return requests, customer messages, submitted reviews and their photos/videos, referral activity, and basic browser/security logs. Optional browser location is requested only when you use location-assisted delivery features.
03. Why we process this information
We use this information to create and secure accounts; verify OTPs; process orders, payments, delivery, returns and refunds; provide customer support; administer opted-in referrals and promotions; prevent misuse and comply with applicable financial and legal duties. Optional promotional email, SMS and WhatsApp offers are separate, opt-in only and disabled by default at registration. Customers may opt out from Account Preferences.
04. Payment and delivery providers
Online payments are processed through Razorpay or another enabled provider. Courier partners, Shiprocket where enabled, authentication/email/SMS providers, hosting/security services and WhatsApp (when selected) receive only information reasonably needed to provide their services. Payment credentials such as your UPI PIN and card PIN must never be supplied to HOOOMIE staff.
05. Cookies, location and account security
Essential cookies and browser storage enable your login session, cart, checkout and security checks. Non-essential tracking must follow applicable consent rules. If you enable location access, you can later revoke it in your browser; manual address entry remains available. Use strong credentials and never share an OTP.
06. Public reviews and media
Approved reviews may publicly display your chosen display name, rating, review text and uploaded product photos or videos; where supported, verified-purchase information appears. Do not upload personal documents or sensitive data in public reviews. Evidence supplied for private return disputes is handled separately.
07. Data sharing, storage and retention
We do not sell personal data to advertisers. Trusted service providers may process information under appropriate obligations, including outside India where permitted. Data is retained as reasonably needed for accounts, legitimate operations, backups, refunds, accounting and statutory records, then deleted or anonymised under applicable retention procedures.
08. Your privacy choices
Subject to applicable law, you can request access, correction, erasure where appropriate, withdrawal of consent for optional purposes, or help with a privacy complaint. Contact [email protected] from your registered email where possible. We may first verify identity.
09. Updates and contact
Changes to this notice will be published here with the updated date. Essential account and transactional communications may continue as permitted by law even when you unsubscribe from marketing. Contact us at [email protected] or +91 88881 07887.
Need help?
Email [email protected] or use Contact support.
Effective 13 October 2026. Please ensure these published terms match your actual registered business particulars and applicable legal obligations.
Permissions, personal data and grievances
Order and authentication information is processed to fulfil your purchase and protect your account. Promotional emails and SMS/WhatsApp offers require separate voluntary opt-in; you may withdraw it under Account → Preferences. Promotional choices are off by default for a newly created account. Essential service messages such as OTPs, receipts, payment and delivery updates are separate.
Use Account → Preferences to ask for access, correction, eligible deletion, withdrawal of optional consent or to raise a privacy grievance. We may verify your identity and retain information where legally required for tax, fraud prevention, orders, refunds or disputes. A request is reviewed by authorised personnel and not deleted automatically. Please do not submit another person’s private information in a public review.
We use payment, delivery, cloud hosting, email/OTP and support processors to provide the service. Customers can contact the privacy officer listed below. Data requests and complaint resolution will be handled according to the obligations effective at the relevant date.
Official seller & grievance contacts
- Legal seller / proprietor
- HOOOMIES ENTERPRISES
- Trading brand
- Hooomie
- Full business address
- Pune
- Customer support
- [email protected]
- Customer care phone
- 8888107887
- Grievance officer
- Kiran Pandit
- Grievance email
- [email protected]
- Grievance phone
- 8888107887
- Privacy contact
- [email protected]
Information shown here is read from the current Admin → Website Settings → Legal Identity. Where details are incomplete, contact customer support before purchasing.