Return & Refund Policy
Shopping with peace of mind.
Read HOOOMIE product return eligibility, damaged-order assistance, cancellations and refund methods.
01. Check eligibility for each product
The product or order page shows whether the item is eligible for voluntary return and the applicable time window. The standard eligible-product window is generally 7 days from delivery unless a different period is explicitly shown. A non-returnable designation cannot override mandatory rights for defective, damaged or incorrect products.
02. How to request a return
Sign in, open My Orders, select the delivered order and request a return for an eligible line item. Provide a reason and, where helpful, photos or video to explain the issue. Our support team reviews the request and provides instructions. Do not send a package before return instructions are confirmed.
03. Damaged, wrong, missing or defective items
Contact [email protected] as soon as reasonably possible with your order reference and description. Images or unboxing evidence can help but are not the sole prerequisite for legally protected remedies. We will assess a replacement, correction, refund or other appropriate remedy according to the facts and applicable law.
04. Hygiene, consumables and custom goods
Opened or used handmade soaps, cosmetics, fragrances, candles, hygiene goods and bespoke/made-to-order décor may not qualify for change-of-mind returns where this restriction was disclosed before ordering. These conditions do not restrict statutory remedies for defective, unsafe, misdescribed or incorrectly supplied goods.
05. Return collection and inspection
Our team will explain whether a courier pickup or customer return shipment applies. Eligible voluntary returns should be complete and in reasonable original condition. Items may be inspected to confirm the reported issue. Applicable shipping charges are communicated where relevant; legally required remedies follow statutory rules.
06. Refunds
After approval and any required inspection, we aim to initiate an eligible refund within 7 business days. Prepaid orders are ordinarily refunded through the original payment provider; COD refunds may require bank or UPI details shared through a verified secure channel. The bank or provider controls the subsequent crediting time. Never provide your UPI PIN or OTP for a refund.
07. Cancellation and refused delivery
Contact support promptly if you need to cancel. Once an item is packed or dispatched, cancellation may be restricted and the return process may apply. We will disclose any permitted charges and handle prepaid refunds according to the applicable policy and law.
08. Help and escalation
Contact [email protected] or +91 88881 07887 with your order number. Use My Returns to track submitted requests. Statutory consumer rights remain unaffected.
Need help?
Email [email protected] or use Contact support.
Effective 13 October 2026. Please ensure these published terms match your actual registered business particulars and applicable legal obligations.
Your remedies and complaint tracking
Return deadlines for voluntary returns are product-specific and are shown before purchase. Defective, materially misdescribed, unsafe, damaged or incorrectly delivered items are assessed against your applicable statutory consumer rights even where a product is marked non-returnable for change of mind. A video may support an investigation but is not an automatic condition for a statutory remedy.
Customers can report a problem through their account or the grievance contacts below. We aim to acknowledge consumer complaints within 48 hours and resolve them within one month where the applicable E-Commerce Rules require it. Banking and payment-provider settlement times may differ from HOOOMIE’s refund-initiation time.
Official seller & grievance contacts
- Legal seller / proprietor
- HOOOMIES ENTERPRISES
- Trading brand
- Hooomie
- Full business address
- Pune
- Customer support
- [email protected]
- Customer care phone
- 8888107887
- Grievance officer
- Kiran Pandit
- Grievance email
- [email protected]
- Grievance phone
- 8888107887
- Privacy contact
- [email protected]
Information shown here is read from the current Admin → Website Settings → Legal Identity. Where details are incomplete, contact customer support before purchasing.