Terms & Conditions
A clearer way to shop.
Understand HOOOMIE orders, checkout, payments, delivery, reviews, referrals and customer rights.
01. About these terms
These terms apply to purchases and accounts at hooomie.com. HOOOMIE is operated from Pune, Maharashtra, India. By creating a new account and actively accepting the account terms, you accept these terms; returning customers do not have to repeat the checkbox on every order and the policies linked in the footer. Minors should shop with a parent or guardian.
02. Products and descriptions
We sell items such as handmade soaps, perfumes, home fragrance, candles, décor, 3D creations, gifts and shoe-care products. We aim to describe ingredients, size, price and properties accurately. Handmade variations may occur, but statutory rights regarding damaged or materially misdescribed products remain unaffected.
03. Accounts and verification
Use accurate account and shipping information. Keep account credentials and OTPs secret. Google sign-in, email OTP or mobile OTP may be offered according to store settings. We may investigate suspected fraudulent or abusive activity and apply proportionate restrictions as permitted by law.
04. Order placement and availability
Checkout displays your delivery address, products, total payable amount and the payment options currently available. Orders are subject to stock availability, successful validation and, for prepaid orders, verified payment. We will contact you if a confirmed order cannot be fulfilled.
05. Prices and payments
Prices are quoted in Indian rupees unless indicated otherwise. Shipping fees, discounts and applicable taxes are disclosed at checkout. Payment methods may include verified Razorpay online payment, eligible Cash on Delivery and WhatsApp-assisted orders. Never send your UPI PIN, card PIN or OTP to HOOOMIE staff. Payment attempts showing pending or failed are not treated as paid until independently verified.
06. Delivery and cancellations
Estimated delivery times depend on location, product preparation and courier serviceability. Custom items may need longer lead times. For cancellations, contact support promptly; requests after dispatch may instead follow the applicable return process. We will meet applicable statutory cancellation and refund requirements.
07. Returns and refunds
Return eligibility and windows are shown on the product and/or order page and explained in our Return & Refund Policy. Certain opened hygiene, consumable or made-to-order products may restrict change-of-mind returns, but these restrictions do not waive remedies required by law for damaged, defective or incorrect goods.
08. Promotions, referrals and reviews
Offers and Refer & Earn benefits are subject to the displayed eligibility and validity conditions. False transactions, spam or self-referral abuse are prohibited. Reviews must represent genuine experiences. We may moderate reviews for safety, unlawful content or deception without fabricating customer ratings. By uploading media, you confirm you have rights to submit it and permit display on HOOOMIE.
09. Site access and intellectual property
Use the website lawfully. Branding, original photographs, text and product designs may be protected by intellectual-property law. We may carry out maintenance or security interventions to protect customers. Nothing in these terms restricts mandatory customer rights or consumer remedies.
10. Law and support
Applicable Indian laws govern these terms without removing the right to contact a competent consumer commission or other statutory authority. Reach our support team at [email protected] or +91 88881 07887. We may update terms for future transactions and will provide required notice of material changes.
Need help?
Email [email protected] or use Contact support.
Effective 13 October 2026. Please ensure these published terms match your actual registered business particulars and applicable legal obligations.
Registration, consent and invoices
New customers must actively accept the applicable account terms before registration, including Google and verified checkout registration. Returning customers are not required to tick the account terms again at every checkout. Current terms, pricing, product-specific eligibility and delivery details remain accessible before purchase. Separate optional marketing permission is never a condition of sale.
HOOOMIE provides an order acknowledgement when an order is placed and an appropriate numbered sales invoice, tax invoice or bill of supply at dispatch as applicable to the seller’s tax status. An unregistered seller does not separately collect GST.
Official seller & grievance contacts
- Legal seller / proprietor
- HOOOMIES ENTERPRISES
- Trading brand
- Hooomie
- Full business address
- Pune
- Customer support
- [email protected]
- Customer care phone
- 8888107887
- Grievance officer
- Kiran Pandit
- Grievance email
- [email protected]
- Grievance phone
- 8888107887
- Privacy contact
- [email protected]
Information shown here is read from the current Admin → Website Settings → Legal Identity. Where details are incomplete, contact customer support before purchasing.